Last Updated: 16/10/2025

1. Introduction

This Privacy Policy describes how The Inspirational Learning Group Ltd (“we,” “us,” or “our”), located at Stafford Education & Enterprise Park, Weston Road, Stafford, Staffordshire, United Kingdom, ST18 0BF, collects, uses, and protects your personal data when you visit or use our website www.inspirationallearninggroup.co.uk (the “Site”).

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

The Inspirational Learning Group Ltd
Stafford Education & Enterprise Park, Weston Road, Stafford, Staffordshire, United Kingdom, ST18 0BF
info@tilg.co.uk
01785875375
10044187

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you
  • Legal Obligation: Processing is necessary to comply with legal requirements
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests

4. Personal Data We Collect

4.1 Information You Provide Directly

  • Name and contact details (email address, telephone number, postal address)
  • Account credentials (username and password)
  • Payment and billing information
  • Communications and correspondence with us
  • Any other information you voluntarily provide

4.2 Information Collected Automatically

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and clickstream data
  • Referral source
  • Geographic location data
  • Cookies and similar technologies (see Cookie Policy section)

5. How We Use Your Personal Data

We process your personal data for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services
  • Contract Performance: To process transactions and fulfill contractual obligations
  • Communication: To respond to inquiries and provide customer support
  • Marketing: To send you promotional materials (only with your consent or where we have a legitimate interest)
  • Analytics: To analyze usage patterns and improve user experience
  • Security: To detect, prevent, and address security issues and fraud
  • Legal Compliance: To comply with legal and regulatory obligations

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Required for the Site to function properly
  • Performance Cookies: Help us understand how visitors use our Site
  • Functionality Cookies: Remember your preferences and choices
  • Targeting/Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings or our cookie consent tool. Blocking certain cookies may affect Site functionality.

For detailed information, please see our separate Cookie Policy.

7. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers: Third-party processors who provide services on our behalf (e.g., hosting, payment processing, analytics, email services)
  • Business Partners: When necessary to deliver services you’ve requested
  • Legal Authorities: When required by law or to protect our legal rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Professional Advisers: Such as lawyers, accountants, and insurers

We ensure all third parties processing your data on our behalf comply with UK GDPR requirements through appropriate data processing agreements.

We do not sell your personal data to third parties.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA) or UK Addendum to EU Standard Contractual Clauses
  • Adequacy regulations under UK GDPR
  • Other legally compliant transfer mechanisms approved by the ICO

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Account information: Duration of account plus 3 years
  • Transaction records: 3 years for accounting and tax purposes (minimum 6 years for HMRC requirements)
  • Marketing consent: Until you withdraw consent or 3 years of inactivity
  • Website analytics: 36 months

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

10.1 Right of Access

Request access to your personal data and obtain a copy (Subject Access Request)

10.2 Right to Rectification

Request correction of inaccurate or incomplete data

10.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data in certain circumstances

10.4 Right to Restriction of Processing

Request that we limit how we use your data

10.5 Right to Data Portability

Receive your data in a structured, commonly used format and transfer it to another controller

10.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes

10.7 Right to Withdraw Consent

Withdraw consent at any time where processing is based on consent

10.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
 Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request within one month.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Staff training on data protection
  • Secure backup procedures

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Automated Decision-Making and Profiling

We [do/do not] use automated decision-making or profiling that produces legal effects or similarly significantly affects you. [If applicable, describe the logic involved, the significance and consequences for the data subject, and information about their right to human intervention.]

13. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will delete such information.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Controller:
The Inspirational Learning Group Ltd
Stafford Education & Enterprise Park, Weston Road, Stafford, Staffordshire, United Kingdom, ST18 0BF
Email: info@tilg.co.uk
 Phone: 01785875375

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting a prominent notice on our Site
  • Sending you an email notification (if we have your email address)
  • Updating the “Last Updated” date at the top of this policy

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Note: This template is designed for UK GDPR and Data Protection Act 2018 compliance but should be customized to your specific business practices. It is strongly recommended that you consult with a legal professional or data protection specialist to ensure full compliance with UK data protection law and ICO guidance. If you process sensitive personal data or operate in regulated industries, additional provisions may be required.

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